CWA gives Free Advice and guidance to consumers seeking information and guidance on phone/email.

After ascertaining that the aggrieved person is a consumer under the Act and preliminary finding that there is merit in the complaint for filing the complaint in the consumer fora the consumer is persuaded to file the consumer complaint on his own for which guidance on format, procedures and requirements is given instantly on phone/email for filing the complaint by the consumer who opts for the same.

CWA also undertakes to file complaint in consumer fora for those consumers who for personal reasons are unable to act on their own in the consumer fora.

The Xerox copies of available documents in support of the complaint are received in the administrative office and if on the advice of CWA legal panel it is recommended to file complaint, a meeting with the consumer is fixed for finalizing the decision.

CWA charges reasonable costs

WA charges reasonable costs for preparing the complaint docket, filing the complaint and appearing for admission of complaint, attend hearings, filing affidavits and written arguments, at final oral arguments till complaint is decided and judgment order is passed. CWA also files consumer complaints at nominal/free of cost in the case of deserving consumers in need of legal aid.